Job Details

Programs and Services Assistant III (2 Positions) Academic Counseling
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Position Number: 5763703
Location: Glendale, CA
Position Type: Student Affairs and Services

Programs and Services Assistant III (2 Positions) Academic Counseling

Glendale Community College

Salary: $4,131.99 - $4,555.48 Monthly

Job Number: 00973-2024

Location: Glendale, CA

Department: Student Services

Closing: Continuous

Description

Academic Counseling is currently hiring two Programs and Services Assistant (III).

Definition

Under general supervision, performs specialized clerical and office support duties related the administration of student programs and services; greets and assists employees, students, and/or the public and provides detailed information regarding assigned department activities; assists students with the completion of forms and registration documents; reviews completed forms and other information for accuracy and compliance with department requirements; receives and reviews transcripts and other required documents to verify student attendance in required classes and other services; screens for routine prerequisites, or graduation requirements, or identifies other information needed to receive services, and performs other related duties as assigned.

Supervision

Works under the direct supervision of the department manager.

Does not directly or indirectly supervise other employees but may provide work direction temporary employees and/or student workers.

Work Schedule
40 hours/week, 12 Months/Year

Monday to Friday 8:00 am - 4:30 pm (Position 1)

Monday to Friday 9:00 am - 5:30 pm (Position 2)

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities are typical of those performed in this classification.

Performs specialized clerical and office support duties related the administration of the student programs and services.
Greets and assists employees, students, and/or the public in person, on the phone, on the computer or through other means of communication; searches for, obtains, and explains routine information regarding department-related rules, policies, and procedures; makes student appointments for counseling, orientation, and/or other services.

Assists students with the completion of forms and registration documents; assists students with routine student account technology issues pertaining to resetting passwords and/or setting up email access; may check in/out materials and/or equipment to students.
Reviews completed forms and other information for accuracy and compliance with established requirements; screens students for compliance with eligibility requirements and conducts routine student orientations regarding service availability and requirements; administers diagnostic exams to determine student needs; informs students of additional information needed and makes appropriate referrals.
Receives and reviews transcripts and other documents to verify student attendance in required classes and other services, screen for routine prerequisites, or graduation requirements, or identify other information needed to receive services; may communicate with outside agencies to provide requested information or request needed information.
Assists in the preparation and implementation of student services activities and events; handles logistical arrangements related to the event location, speakers/instructors, refreshments, and other matters.
Prepares documents such as event calendars, outreach flyers, orientation rosters, and routine correspondence; assists with preparing and social media information; prepares and updates logs and records pertaining to office operations; scans, indexes, and files documents into electronic records systems.

Sorts, codes, files, and retrieves materials using standard alphabetical, numerical, or other manual and computerized filing systems; prepares and maintains student records; enters data and updates student databases.
Searches databases and record systems to gather, compile, and report information; verifies and makes entries and notations in manual or automated systems; searches records and provides information and department reports to management and/or other employees as required.
Orders office supplies and maintains inventory.
May assist with special projects; may distribute routine surveys.
May provide work direction to temporary employees and/or student workers.

Performs other related duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

The education, training, and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience:

High school diploma or equivalent.

One (1) year clerical or office administrative experience assisting students in an academic setting.

Licenses/Certifications/Other Requirements:

None.

Knowledge of:

General student services policies and procedures.
Academic support services available to students.
Automated recordkeeping techniques.
Clerical methods of data research, collection, compilation, organization, and reporting.
Standard office practices or procedures.

Standard office software and modern office equipment.
Standard formats for business letters and other communications.
Methods of filing information using alpha, numeric, and alphanumeric systems.
Correct use of the English language, including spelling, punctuation, and grammar.
Principles and practices customer service.

Business arithmetic.

Ability to:

Evaluate student records and information and records to identify eligibility for assigned student services.
Utilize computerized programs to accurately maintain data and generate a variety of customized reports.
Understand and explain practices, policies, and procedures for applicable to the area(s) of the assignment.

Operate a variety of office equipment including computers and printers/copiers.
Utilize standard office software (e.g., email, word processing, and spreadsheet software).
Maintain confidentiality of sensitive and/or protected information.
Prepare correspondence and other documents using standard business formats.
Prioritize work and complete assignments accurately and within established deadlines.

Provide and obtain detailed information to/from others.
Provide customer service with a high level of sensitivity, tact and patience.
Exercise reasonable judgment in performing job duties.
Perform and prioritize multiple tasks.
Communicate effectively, both orally and in writing.

Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

PHYSICAL AND MENTAL STANDARDS:

The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking, and standing; occasional reaching above and below desk level.

Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write, and take notes; and feel individual objects.
Lifting: frequent lifting of papers, files, equipment, and material weighing up to 10 pounds; occasional lifting up to 25 pounds.
Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work.
Hearing/Talking: frequent hearing and speaking in person and on the telephone.
Emotional/Psychological Factors: frequent contact with others, including extensive public contact; frequent deadlines, and time-limited assignments.

ENVIRONMENTAL CONDITIONS:

Work is primarily performed in a standard office environment.

Additional Information

The Programs and Services Assistant III salary range is currently R 23.

Starting salary: Step 1 $4131.99 to Step 3 $4555.48 per month, based on training and experience.

Salary range: Step 1- $4131.99 to Step 10- $6532.07 per month (including longevity steps.)

Application Process

This position requires the following documents to be attached to your online application in order to be considered:

Resume

Please note: Applicants must attach all required documents to the online application by the closing date. Documents submitted after the closing date will not be accepted.

Applications will be accepted until the position is filled. First review: November 4, 2024. Applications with incomplete information (i.e. statements such as "see resume") or missing documents will not be reviewed.

Selection Process
All completed applications and application materials will be screened to ensure that the minimum requirements stated in the job announcement are met. Those candidates who meet the minimum qualifications will be invited to the college for an interview. All candidates will be notified of their final disposition in the selection process.

Position Funding
This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

Commitment to Diversity and Equal Employment Opportunity Employer
GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students.

GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at glendale.edu.

Accommodations
If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please inform Human Resources.

Thank you for your interest in employment opportunities with Glendale Community College.

To apply, please visit https://www.schooljobs.com/careers/gccedu/jobs/4692347/programs-and-services-assistant-iii-2-positions-academic-counseling